NewTek Enhances Customer Experience through Extended Technical Support Hours
NewTek Inc., manufacturer of industry-leading video and 3D animation products, today announced that it has extended its superior technical support hours. Customers using innovative NewTek solutions for portable live production and 3D animation and effects can now access highly-trained in-house experts every day for assistance.
"NewTek understands that producers and artists do not hold regular hours, and much of their work is done on weekends," said Pat Grogan, vice president of operations, NewTek Inc. "By extending customers’ access to the support that they have come to trust and rely on, we increase the already great return on investment of NewTek products. Unlike many companies in the technology industry, all technical support will continue to be provided in-house at no charge."
"You won't find a better support staff for a product than NewTek. They have proven that many times to me," said Ted Ruiz, ADVenture Video. "Our company’s reputation depends on the companies that make and support our production tools. NewTek has proven that our success is their top priority, even when it was user error."
NewTek technical support is available from 8:30 a.m. to 6:30 p.m. CST at 210-341-8444 or through www.newtek.com.